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Privacy Policy

Effective Date: 3/10/2026

1. Introduction

Modus Medium (“Company,” “we,” “us,” or “our”) operates the website https://modusmedium.com (the “Site”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services, including web development, digital marketing, and AI voice automation services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Business information
  • Any details submitted through contact forms or consultation requests

Automatically Collected Information

When you visit the Site, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent
  • Referral URLs

AI Voice & Communication Data

If you interact with our AI voice services or communication tools, we may collect:

  • Call metadata (such as time, duration, and caller ID)
  • Conversation recordings, transcripts, or summaries
  • Appointment or inquiry details
  • SMS or text message interactions, including opt-in status and message history

Notice: Calls and messages may be recorded or processed by AI systems for quality assurance, training, and service delivery purposes.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide services
  • Schedule consultations and communicate with you
  • Deliver AI voice and automation services
  • Improve website performance and user experience
  • Send updates, marketing communications, or service-related messages
  • Analyze trends and optimize business operations
  • Maintain security and prevent fraud

4. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Understand user behavior
  • Improve site functionality
  • Measure marketing effectiveness

You can disable cookies through your browser settings.

5. Sharing of Information

We do not sell your personal information.

We may share information with:

  • Service providers (hosting, analytics, CRM, AI platforms, communication tools)
  • Marketing and automation platforms used to deliver services
  • Legal authorities when required by law

All third parties are required to maintain appropriate security and confidentiality.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Call recordings, transcripts, and communication data may be retained for service improvement and documentation purposes unless otherwise requested.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over the Internet or electronic storage is completely secure.

8. Your Privacy Rights

Depending on your location, you may have rights under applicable laws, including:

  • The right to access personal information we hold about you
  • The right to request correction or deletion of your information
  • The right to opt out of marketing communications
  • The right to request that we do not sell or share your personal information

To exercise your rights, contact us at:
[Insert Email Address]

9. SMS and Communication Consent

By providing your phone number, you consent to receive communications from us, including SMS messages related to your inquiry or services.

  • Message frequency may vary
  • Message and data rates may apply
  • You may opt out at any time by replying “STOP”
  • For assistance, reply “HELP” or contact us directly

We do not share phone numbers with third parties for their marketing purposes.

10. Third-Party Services

Our Site may use third-party tools and platforms, including but not limited to:

  • Analytics services (e.g., Google Analytics)
  • Customer relationship management (CRM) systems
  • AI and automation platforms
  • Email marketing providers

These third parties have their own privacy policies governing their use of data.

11. Links to Other Websites

Our Site may contain links to external websites.
We are not responsible for the privacy practices or content of those sites.

12. Children’s Privacy

Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.

13. Sensitive Information Disclaimer

Do not submit sensitive personal information through the Site or our services, including:

  • Social Security numbers
  • Financial account details
  • Health or medical information

We are not responsible for securing such information if voluntarily provided.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Updates will be posted on this page with a revised effective date.

15. Contact Information

If you have questions about this Privacy Policy or your data, contact:

Modus Medium
contact@np3.1a6.myftpupload.com
(267) 356-4446